Frequently Asked Questions

General Questions & Ordering From IPS

What are the requirements for the self-hosted software?

Self-hosting our software requires a server with these minimum capabilities:

  • PHP 5.2.0+
    • GD2 Extension
    • SPL Extension
    • DOM XML Extension
    • Recommended: JSON Extension
  • MySQL 4.1+ (MySQL 5+ is recommended)

Our software works with any web server (Apache, IIS, lighttpd, etc.) that can support the listed requirements. Please note that if you choose to use Windows/IIS hosting our technical support services may be limited.

The self-hosted version of IP.Nexus requires that either Zend Optimizer or IonCube Encoder be installed on the server.

How can I check my server meets the requirements?

Our Compatibility Checker script is a small file you can run on your server, which will let you know whether the minimum requirements are met. Simply unzip the download and upload the file to your server, then access it via a web browser. Full instructions are provided in the download.

Compatability Checker

Is my information secure?

Absolutely - all sensitive data is encrypted and secured. We use industry-standard 128-bit SSL encryption during the order process and when accessing the client area. Please read our privacy policy for more information.

Can I get a refund?

If you pre-paid for a year on a hosting account, we will refund your unused months. If your payment was made more than 90 days ago, you will be issued an account credit towards other purchases and renewals.

For purchases for downloadable products, such as software, we do not provide any refunds after the software has been downloaded. To ensure a product is right for you before purchasing, please try our demo, or contact us with any questions you may have.

How long will my order take to process?

We manually approve all orders from new customers for fraud using multi-point checks. We ask that you allow up to 48 hours for your order to be approved, although it is usually much quicker. This measure protects us and our customers.

What payment methods do you accept?

We are able to accept major credit & debit cards and PayPal.

Still have questions?    Contact us