Our goal is to help you succeed. Find out how.
To nurture a successful community, you need great experience as well as great software. We have years of experience in providing advanced community services to enterprise clients, helping them create growth and build a passionate, invested membership. Our services cover every stage of your community lifecycle, from planning & consultancy, training, implementation, best practices and growth strategies.
Consultation & Planning
Getting off on the right foot
It's critical to plan a new community fully.
You need to figure out what your goals are and how they can be achieved with maximum impact. A community rarely survives unassisted - you need to plan not only the launch, but how you will retain members long-term and attract new visitors. There's also implementation to consider - what functionality is essential for your community's direction? Will you call on in-house IT services, or opt for a SaaS solution?
That's where we come in. We listen to what you hope to gain from your community, and work with you to devise an implementation strategy to achieve it. We've helped launch thousands of communities, so there's few problems we haven't already solved before. We can provide expert guidance, specifically tailored to your business.
Consultancy to discover:
- Business objectives
- Target audience
- Other communities in your industry
Community planning
We help you make the bigger decisions that influence the overall direction of your community. Should it be a closed community, or public? Will the focus be on information sharing, communication, or something else?
Project planning
We develop an implementation plan that is efficient and thorough, and ensure all stakeholders are aware of it.
Implementation & Pre-launch
Leveraging our expertise to ensure a successful implementation
It's essential that your new community is properly integrated with your brand and existing presence.
And not just superficially, either, but comprehensively, at every point where it makes sense.
We offer a range of pre-launch services that can be as simple or as complex as your requirements dictate, enabling your new community to ready for a successful launch. We can tailor our software to your brand identity. If you have an existing community, we can develop a conversion process to enable data migration. And we can train your staff on the fundamentals of our software and best practices moving forward.
Brand integration
Our design team work with yours to ensure our software properly reflects your brand identity.
Data migration
Data from an existing community is safely migrated to our platform.
Single sign-on
We develop SSO modules to enable our platform to work with your existing authentication systems.
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Remote commenting
Our remote commenting integration adds commenting functionality to your existing site section, like news.
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Software modifications
Additional, custom applications can be expertly crafted by our engineers, to precisely match your needs.
Training
We provide administrator and moderator training to your staff, and discuss community best practices.
Deployment & Post-launch
Standing with you, ready to help
Our success depends on your success.
Launching your new community can be a fraught process, but when you work with IPS, you can relax. As launch day nears, we're always on hand to answer questions and ensure things run smoothly. After launch, and as members rush to your community, our engineers can work with you on further optimization to prepare for the future.
As your moderators and administrators get a feel for the new tools at their disposal, they may have additional questions or need informal help, which we are on-hand to provide. Further down the road, we're available to discuss strategies for growing and evolving your community, including methods of retaining members and keeping your community fresh and vibrant.
We can provide a dedicated support technician who can assist with technical solutions, and a dedicated account manager for other issues meaning it's always easy to contact us and receive appropriate help quickly. 24/7 emergency support can be provided for critical issues.
24/7 emergency support
Our support team is available around the clock for critical issues.
Upgrade service
Our technicians upgrade your software installation when new versions are released, on a schedule that suits you.
Spam fighting tools
Protect your community from spammers with our unique spam fighting tools.
Contact us
Project services are available exclusively from our Enterprise Services team. For more information on how our services can help your business, we invite you to contact us for a chat.
