IP.Nexus Features

Prefer an exhaustive list of everything IP.Nexus can do? This page will help. The best way to see IP.Nexus in action is to try it out yourself, with our 5 day private demo.

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Storefront

  • Unlimited package groups
  • Feature selected packages on the store homepage
  • Browse by featured or most popular packages
  • Packages support renewal terms
  • Stock level support, optionally shown in store
  • Custom package fields for additional information, e.g. color, size
  • Advanced tax rules, per country/state/user/package
  • Shipping options: based on weight, no. of items or invoice amount
  • Discounts: to certain usergroups, previous customers and bundle purchases
  • Package associations, requiring one is purchased before the other is made available
  • Packages availability can be restricted to certain usergroups
  • Subscription packages
  • Usergroup upgrades upon purchasing specified packages
  • Usergroup downgrades when packages expire
  • Supports auto-charging of optionally-stored payment method when packages renew
  • Advanced coupon handling, including reuse restrictions, limited to certain packages and usergroups, and start/end dates
  • Minimum order totals
  • Intuitive step-by-step checkout process
  • Terms & Conditions support
  • Share packages to Facebook, Twitter etc.

Client Area

  • Client area integrated into your IPS Community Suite
  • Overview screen shows administrator announcements, open requests etc.
  • Custom package pages displayed in client area
  • Renew expired/soon to expire packages
  • Upgrade/downgrade packages when permitted (with refund/charge for difference where applicable)
  • Customers can print their invoices
  • Alternate contacts can be added, who can submit support requests and/or pay invoices

Referral Tracking

  • Provide banners that customers can use to earn referrals to your site
  • Offer commission to customers for referred users based on percentage of purchase
  • Referrer/referee displayed on relevant customer pages in the AdminCP

Advertisements

  • Add advertisement banners to your community with raw HTML or image/target URLs
  • Sell self-service advertisement packages, based on time, impressions or clicks
  • Manual approval of purchased advertisements
  • Customers can manage their campaigns in their client area
  • Advertisement rotation: set advertisements to random cycle, or display one campaign until expiry
  • External advertisements: apply advertisements on IP.Content pages, or completely external pages

License Key Handling

  • Auto-generate software license keys for customer purchases
  • pecify the format for your license keys
  • XML-RPC API included for validating license keys
  • Specify restrictions on reuse on license keys

Supported Payment Gateways

  • PayPal Website Payments Standard
  • PayPal Website Payments Pro
  • Authorize.net
  • 2Checkout
  • Manual payments (check, bank wire, etc.)

Extensibility

  • Billing API for generating invoices, checking purchases etc.
  • Support API for interfacing with support requests
  • Custom package scripts executed upon package purchases
  • Custom support scripts executed upon support request being submitted
  • Multitude of hook points for adding functionality to front-end screens

Support Handling

  • Support requests can be created in the built-in client area, or via email
  • Full attachment support in support requests
  • Built-in spam filter rules
  • Stock actions, allowing multiple request actions to be chained
  • Add hidden notes to support requests
  • Support requests can be associated with a purchase
  • Assign requests to specific staff members
  • Track staff views for support requests
  • Review tools for managers to assess staff efficiency
  • Overdue request highlighting
  • Auto-resolve of requests gone unanswered by customers
  • Staff can track individual requests
  • CC support for support requests
  • Several request list view options

Departments

  • Create departments to categorize support requests
  • Staff departmental access permissions on per-group or per-user basis
  • Departments can be tied to a particular package
  • Internal departments, for request routing
  • Per-department mailshots when new requests are received

Administration

  • Extensive reporting via charts & graphs, with many customization options
  • Comprehensive staff permissions system
  • Alerts for items needing attention
  • Integrated fraud screening with MaxMind, or opt for manual screening
  • Simple approve/deny workflow for pending transactions
  • Extensive invoice information available for viewing
  • Generate custom invoices
  • Intelligent invoice statuses that remember previous states
  • Facility to print invoices
  • Customizable invoice header/footer
  • Complete customer overview screen
  • Customer notes
  • Comprehensive customer action logging
  • Custom customer information fields on purchase
  • Change renewal price on a per-package basis
  • Shipping order workflow
  • Package changes can apply to all or only new purchases
  • Mass-cancel of packages
  • Built-in administrator notifications of store events (e.g. purchase is made)
  • View all information about a particular purchase
  • Central live search

Donation Drives

  • Create multiple donation drives, with or without target amounts
  • Progress towards goals shown on community homepage
  • Users can donate to a cause via the store

IP.Downloads Integration

  • Associate packages with IP.Downloads files, allowing download once purchased
  • Users can submit paid files to IP.Downloads, and set renewal terms
  • Collect a percentage or flat fee, with the remainder being paid to the user

CPanel/WHM Integration

  • Sell hosting packages, via built in CPanel/WHM integration
  • Create packages with differing allowances (disk space, bandwidth, etc.)
  • Automatic server assignment, based on current load and assigned server groups
  • Automatically suspend/reactivate accounts when packages expire or are renewed
  • Automatically terminate accounts after a specified period of suspension
  • Domain allocation: allow customers to choose a free subdomain name, or use their own domain (with per-server nameservers)
  • Edit any account attribute from within IP.Nexus
  • Customers can purchase additional bandwidth on a month-by-month basis
  • Automatic administrator notification of any server errors
  • Reviewing tools to analyze diskspace allocated to accounts on each server, to prevent overselling
  • Auditing tools to ensure the server and IP.Nexus are synced correctly