Yes - this is available on all packages except the Starter 5. After your purchase, you will need to update your domain nameservers to: NS1.IPSLINK.COM and NS2.IPSLINK.COM - this procedure will vary between domain registrars, thus you will need to contact whomever you registered the domain through for further assistance. If you do not already have a domain name, you may purchase one via Invision Domains for an extra annual fee. You may then contact support to update your account with the new domain name.
Yes - although these packages do not come with IP.Nexus, they do support running it if you choose to purchase a separate license. If you'd like to do so, please contact our sales department who would be happy to assist.
If the limits of our standard packages don't meet your needs, we also have additional Advanced packages. If you're a business customer, we urge you to contact us to discuss your needs - we can put together a custom package tailored specifically to your needs.
When you get close to your package limits, we'll contact you to let you know. If you are consistently meeting your package limits, we'll ask you to upgrade to the next highest package in order to increase your limits. IPS is here to help you grow your community and we will work with you, communicate, and help you transition along the way. You should never worry about being deactivated for just being a few users or posts over your package limits.
Of course! There's no additional fee to upgrade (or downgrade) your package at any time. Simply log a ticket with our accounts department, and we'll make the switch for you.
No – all of our packages run on a month-to-month basis. If you pay for a year upfront, you can still cancel at any time and we’ll refund your remaining months.
You are always entitled to a backup of your data, however, the IP.Board software is not transferrable from our Hosted Community packages. To continue to make use of it outside of your Hosted Community package, you'll need to get yourself a Self-Hosted IP.Board license.
Online users are those that are currently actively browsing your community and those active in the last 15 minutes (when their session expires). Our Hosted Community packages don't limit the total membership of your community; only the online user count. We calculate on a 2-day average online count so short-term bursts of traffic should not impact your package level.
The software code cannot be modified on our Hosted Community packages. You can however download and install new skins, applications, hooks, languages and more, and install them via your administration control panel.
If you've got a question we haven't covered here, don't fret. Get in contact with us by phone or email, or even post in our pre-sales forum.
