Frequently Asked Questions

Do you offer packages with higher limits?

If the limits of our standard packages don't meet your needs, we also have additional Advanced packages. If you're a business customer, we urge you to contact us to discuss your needs - we can put together a custom package tailored specifically to your needs.

What happens if I go over my limits?

When you get close to your package limits, we'll contact you to let you know. If you are consistently meeting your package limits, we'll ask you to upgrade to the next highest package in order to increase your limits. Unless you are considerably over your package limits, we will never simply shut your community off. IPS is here to help you grow your community and we will work with you, communicate, and help you transition along the way. You should never worry about being deactivated for just being a few users or posts over your package limits.

Can I upgrade my package?

Of course! There's no additional fee to upgrade (or downgrade) your package at any time. Simply log a ticket with our accounts department, and we'll make the switch for you.

Am I tied into a long-term contract?

No - all of our packages run on a month-to-month basis. If you pay for a year upfront in order to get the discounted price, you can still cancel at any time and we'll refund your remaining months.

If I cancel, can I keep my IP.Board?

You are always entitled to a backup of your data, however, the IP.Board software is not transferrable from our Hosted Community packages. To continue to make use of it outside of your Hosted Community package, you'll need to get yourself a Self-Hosted IP.Board license.

What are 'online users'?

Online users are those that are currently actively browsing your community and those active in the last 15 minutes (when their session expires). Our Hosted Community packages don't limit the total membership of your community; only the online user count.

Can I add IP.Blog, IP.Gallery etc.?

Sure! All of our other community products are available as bolt-ons to your Hosted Community package for a low additional monthly fee. Select the appropriate option from the relevant product page to purchase, or simply log a ticket with our Accounts department.

Can I install new skins, modifications etc.?

The software code cannot be modified on our Hosted Community packages. You can however download and install new skins, applications, hooks, languages and more, and install them via your administration control panel.