Why have a community?
“By integrating community members into market research and product development activities companies can get efficient support to improve products for more customer satisfaction as well as to identify new sources of revenue.”
Customer Integration with Virtual Communities ([2003] Franz, Reinhard; Wolkinger, Thomas)
Customer Integration with Virtual Communities ([2003] Franz, Reinhard; Wolkinger, Thomas)
Online communities are a vital communication tool for any business that wants to make the most of its online presence. What benefits can an online community bring to your business?
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Customer retention & brand loyalty
By facilitating communication and interaction between your customers, and between customers and staff, you generate repeat visits because customers will have a sense of belonging.
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Reduced costs
By providing support via your community, you can reduce your overall costs since customers are able to view solutions without needing to contact your support staff.
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Market research opportunities
An online community is an invaluable market research tool, since it enables you to efficiently poll a large base of users who are already customers and may already have extensive knowledge of your products.
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Effective internal communication
Our community suite is also ideally suited for internal company communication. Staff can use forums to communicate and collaborate, documents and files can be shared and important dates can be posted to the calendar.
Community Suite
Our community suite is perfect for any sized community you may wish to run, from small fansites to a large corporate web presence. We realize that not all communities are the same, which is why we have worked hard to ensure that our suite can match your needs, not vice-versa. If you have needs that you don't believe are covered by our products already, we invite you to contact us and we'd be happy to discuss a solution with you!
Suite Components
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IP.Board
Our feature-packed and award-winning message board system, perfect for online communities of any size -
IP.Gallery
A comprehensive image gallery plugin for IP.Board, allowing your members to show off their snaps! -
IP.Blog
Give your forum members their very own blog with our superb blog plugin for IP.Board
